Returns & Exchanges

Please note that TheHeatCompany.us is the official distributor of The Heat Company products in the United States.

Before you contact us, please refer to where you purchased your items.

For orders placed on The Heat Company Europe [theheatcompany.com]:

For orders placed on The Heat Company Canada [theheatcompany.ca]:

For orders placed on The Heat Company United States [theheatcompany.us]:

We’ve extended our return window for the holiday season. All holiday returns must be received by January 7th.
You’re welcome to return or exchange your items within 14 business days of purchase.

Please ensure items have their original tags attached and include all original packaging and contents.

If tags are missing, a 25% restocking fee will be applied.

For return instructions, contact info@theheatcompany.us.

For defective items, contact us at the same email for replacement.

Note: We cover shipping return costs only for exchanges and defective items.