Returns & Exchanges

Please note that TheHeatCompany.us is the official distributor of The Heat Company products in the United States.

Before you contact us, please refer to where you purchased your items.

For orders placed on The Heat Company Europe [theheatcompany.com]:

For orders placed on The Heat Company Canada [theheatcompany.ca]:

For orders placed on The Heat Company United States [theheatcompany.us]:

Returns

We accept returns only if items are received back at our warehouse within 14 days of delivery.

To be eligible for a return, items must be:

Items that do not meet these conditions are not eligible for return.

How to Initiate a Return

For return instructions, please contact info@theheatcompany.us.

Return Shipping

Return shipping costs are the customer's responsibility. We cover return shipping only for defective items.